Contact Details
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Customer Services:
FAQs
If you have a question about Dogtag or our products, you may be able to find the answer in our frequently asked questions section.
Live Chat
Contact us via our live chat function Here Monday-Friday 9am-6pm (Closed weekends and bank holidays)
Online Form
Complete our online form to send a message straight to our customer service team, please complete as much information as possible to speed up the process. Someone will be in touch to answer your query.
If you want to start a claim or have a claims query, please visit our Claims tab.
Write To Us
Dogtag Travel Insurance,
1 Tower View,
Kings Hill,
West Malling,
Kent,
ME19 4UY
Phone
If you would prefer to speak to a member of the customer service team, please call 0333 005 1085 and hold the line to speak to an operator.
We are open 9am-6pm Monday-Friday.
(On weekends, Bank Holidays, Easter Sunday and Christmas Day we are closed).
We would like to apologise in advance for any inconvenience caused by our busy phone lines, but we will always endeavour to answer your call or query as quickly as we possibly can.
Medical Screening:
If you are interested in purchasing a policy and would like to declare medical conditions, you can do this online. Simply click ‘Get a Quote’, enter your details, and the quote process will guide you through a medical declaration.
FAQs
If you have a question about Dogtag or our products, you may be able to find the answer in our frequently asked questions section.
Phone
If you need to declare a change in health, or if you would prefer to speak to a member of the customer service team to declare conditions, you can call us on 0333 005 1085 and hold the line to speak to an operator.
We are open 9am-6pm Monday-Friday.
(On weekends, Bank Holidays, Easter Sunday and Christmas Day we are closed).
We would like to apologise in advance for any inconvenience caused by our busy phone lines, but we will always endeavour to answer your call or query as quickly as we possibly can.
Emergency Medical Assistance
FAQs:
If you have a question about Dogtag or our products, you may be able to find the answer in our frequently asked questions section.
Phone:
To speak to a member of the emergency medical assistance team please call 0333 005 1088, the team is available 24 hours a day, every day of the year.
Claims
Gadget Claims
For all policies purchased on or after 1st September 2022:
If you need to claim for lost, stolen or damaged gadgets such as tablets and mobile phones, you can start a new claim online by clicking here, or call us on 0333 005 1087 and press 3 to contact the claims team. They are open 9am-5pm Monday-Friday (On weekends, Bank Holidays, Easter Sunday and Christmas Day we are closed). Alternatively you can email tifg.tiga@taurus.gi.
End Supplier Failure Claims
If you need to make a claim for End Supplier failure, please contact IPP via Insolvency-claims@ipplondon.co.uk or call +44 (0)345 266 1872.
All Other Claims – Claims Forms
For all policies purchased on or after 1st September 2022:
To get your claim started, we’ll need you to complete a claim form – you can download a copy by visiting this page or use the number below and we can help you start your claims process.
All Other Claims – Phones
For all other claims queries, please call 0333 005 1087 and press 3 to contact the claims team. They are open 9am-5pm Monday-Friday (On weekends, Bank Holidays, Easter Sunday and Christmas Day we are closed).